Refund Policy

CourierVia (operated by Invented Ideas Private Limited) offers refunds under specific circumstances. Our refund policy is designed to be fair to both our customers and our business while maintaining service quality.

This policy applies to all shipments booked through CourierVia, whether via our website, phone, WhatsApp, or in-person at our offices. Refunds are processed to the original payment method unless otherwise agreed.

You may be eligible for a refund in the following situations:

• Cancellation before pickup: Full refund if cancelled before our team picks up the shipment
• Cancellation before dispatch: Partial refund if shipment is still at our facility and not yet handed over to the carrier
• Service failure by CourierVia: Full or partial refund for errors on our part
• Carrier service failure: Subject to carrier's compensation policy
• Duplicate payment: Full refund of the duplicate amount
• Overcharge correction: Refund of the excess amount charged

The refund amount depends on when the cancellation request is made:

Refunds are not applicable in the following cases:

• Shipment seized by customs due to prohibited items or false declaration
• Recipient refuses to accept delivery or pay customs duties
• Incorrect or incomplete address provided by shipper
• Delivery delays due to customs clearance or recipient unavailability
• Natural disasters, strikes, or other force majeure events
• Shipment damage due to inadequate packaging by shipper
• Items packed in non-approved containers (polythene bags, cloth bags)
• Regulatory or government restrictions at origin or destination

Follow these steps to request a refund:

Refund processing times vary based on payment method:

• Credit/Debit Card: 5-7 business days after approval
• Net Banking: 5-7 business days after approval
• UPI: 3-5 business days after approval
• Bank Transfer (NEFT/RTGS): 2-3 business days after approval
• Cash Payment: Cheque issued within 7 business days or bank transfer
• Wallet Credit: Instant to CourierVia wallet for future bookings

Please note that bank processing times may add 2-5 additional days depending on your bank's policies.

If your shipment arrives damaged, follow these steps:

• Document immediately: Take photos of the package and contents before and after opening
• Report within 48 hours: Contact us within 48 hours of delivery with photos and description
• Retain packaging: Keep all original packaging materials for inspection
• File claim: We will file a claim with the carrier on your behalf

Compensation for damaged items is limited to the declared value or carrier's standard liability (typically $100 or ₹7,500), whichever is lower. Additional insurance can be purchased at the time of booking for higher-value items.

A shipment is considered lost when:

• No tracking update for 15+ days (international) or 7+ days (domestic)
• Carrier confirms shipment cannot be located
• Investigation by carrier concludes shipment is lost

Compensation for lost shipments:

• Documents: Up to ₹5,000 or declared value, whichever is lower
• Non-documents: Up to declared value or carrier liability limit
• With insurance: Full declared value up to insured amount

Lost shipment claims require 30-45 days for carrier investigation before compensation is processed.

Service Guarantee Claims: If a time-definite service (e.g., Express by 10:30 AM) fails to deliver on time due to carrier fault, you may be eligible for a shipping fee refund. Delays due to customs, weather, or recipient unavailability are excluded.

Corporate Accounts: Business customers with credit accounts may have customized refund terms as per their service agreement. Contact your account manager for details.

Promotional Bookings: Shipments booked using promotional codes or special discounts may have modified refund terms. Specific terms will be mentioned at the time of booking.

For refund requests or questions about this policy, please contact us: