Terms & Conditions

• GST: A GST of 18% will be charged on the total bill.
• Import Duty: Importers may be charged import duty at destination, which is not included in this offer and must be paid separately by the receiver.
• Chargeable Weight: The chargeable weight will be determined by the actual or volumetric weight, whichever is higher.
• Pickup Charges: If you are not from Delhi NCR, there would be additional pickup charges extra.
• Aggregator Service: As a courier aggregator, we connect your parcel with the Service/Brand shipping partners you choose.
• Final Weight & Charges: Service/Brand will finalize the chargeable weight, Remote Area charges and we charge accordingly later.
• Special Categories: Shipping costs are higher for pharmaceuticals, commercial goods, beauty products, timber, consumables (eatables), electronics, and special packaging requirements.

1.1 Aggregator Platform Only

couriervia.com is an online platform that enables you to:

• View and compare international courier rates of third-party brands (e.g., DHL, FedEx, UPS, Aramex, self-network partners, etc.)
• Request parcel pickups from your location
• Hand over shipments to the selected carrier network through us

1.2 Our Responsibility Window

We are responsible for providing customer service, coordination and assistance up to the point where the shipment is manifested / handed over to the selected carrier or its assigned third-party agent.

1.3 After Handover to Carrier

Once the shipment is scanned, manifested or officially accepted into the carrier's network:

• The shipment is carried under that carrier's own Terms & Conditions
• Any tracking, delay, loss, or damage claims must be raised with the carrier directly by the consignor/consignee, with our support where possible
• Our liability is strictly limited to the scope defined under these Terms

2.1 Sender / Consignor Responsibilities

• Provide complete and accurate sender and receiver details (name, address, postcode, country, contact number, etc.)
• Declare the shipment contents and value accurately, honestly and in accordance with law
• Ensure all required documents (invoice, KYC, permits, certificates, etc.) are provided to the carrier or its third-party agent
• Pack the goods properly and safely to withstand normal handling during international transit
• Comply with all applicable customs, export-import and regulatory rules of the origin and destination countries

2.2 Charges Always Payable by Sender / Consignee

Irrespective of the reason (operational, customs, address issues, refusal by consignee, regulatory issues, etc.), the sender / consignor / consignee is always liable to pay all charges related to the shipment, including but not limited to:

• Original freight charges and fuel surcharges
• Return charges if the shipment is returned for any reason
• Remote / extended area surcharges
• Redirection / reattempt delivery or reshipment charges
• Customs duties, taxes, clearance charges and government levies at origin or destination
• Warehouse, storage or handling charges
• Penalties, fines or additional charges imposed by authorities or carriers

If any of these charges are paid in India, then applicable GST and other statutory taxes/levies will also be added to the payable amount.

2.3 Customer Service & Claims

• We support you in coordinating with carriers and providing information until handover and, where possible, after handover
• However, once the shipment is in the carrier's network, the final decision on claims, compensation and service issues lies with the carrier as per its own policies
• The sender agrees to accept the compensation, if any, offered by the carrier for loss, damage or delay, and no further claim shall lie against Invented Ideas Pvt Ltd beyond what is defined in these Terms

3.1 Comprehensive Return Charges Policy

The sender will pay return charges if the courier returns due to any reason whatsoever, including but not limited to:

• Consignee refusal to accept delivery
• Consignee unwillingness to provide required customs paperwork
• Consignee refusal to pay import duties, taxes or other charges
• Customs clearance issues, holds, rejections or seizures
• Incorrect, incomplete or insufficient documentation
• Address-related issues (incorrect, incomplete, unsafe or undeliverable address)
• Failure to coordinate or respond to customs documentation requirements
• Any other circumstance that leads to the shipment being returned

3.2 Remote / Extended Area Charges

Remote area or extended area surcharges may apply based on the destination pin code determined by the carrier. These charges are payable by the sender even if the same address was serviced previously without such charges.

3.3 Redirection, Address Change & Reshipment

• If there is any change in delivery address, incorrect address provided, or the shipment needs to be reshipped for any reason, additional charges will apply
• For address change / correction after booking or during transit, the sender shall pay ₹3,999 + GST per shipment (or as revised from time to time)

3.4 Pickup Charges & Visit Fees

• Pickup charges are a minimum of ₹500 plus ₹15 per km from our operational location to pickup point
• If there are multiple pickup locations, pickup cancellation, no-show, or revisits required, a charge of ₹500 per additional visit will apply

3.5 Commercial Clearance Charges

For commercial shipments requiring commercial clearance, an additional charge of ₹4,200 per shipment shall apply, over and above the freight and duties.

3.6 Delayed Delivery – No Deductions

Our primary role is to connect your shipment to the selected carrier's network. Transit times displayed are indicative and not guaranteed. The sender shall not make any deductions or hold payments due to delayed delivery. Any delay-related queries or claims shall be as per the carrier's own policy.

3.7 Rate Revisions

All rates are subject to change at any time due to revisions by airlines, carriers, fuel surcharges, currency fluctuations or any other reason. Senders are advised to confirm current rates on couriervia.com or with our customer support before booking. The applicable rate will be the rate confirmed at the time of booking / invoice generation.

4.1 Liability of Contents

The entire responsibility and liability of the shipment contents lies with the sender / consignor. The sender agrees to:

• Declare the contents truthfully and accurately on all documents
• Declare the correct value of the goods for customs and insurance purposes
• Provide all required documentation to the carrier / their agent in a timely manner
• Indemnify us against any loss, penalty or claim arising from incorrect or incomplete declaration

4.2 Packing Standards

• Packing must be strong, tamper-resistant and suitable for international air transit
• We recommend using a plain corrugated box of at least 7-ply or 9-ply density for better protection
• All items must be internally cushioned to avoid movement and breakage
• Sharp, fragile or liquid items must be packed with appropriate safety measures as per carrier and airline regulations

4.3 Wooden Packing & Fumigation

• For shipments packed in wood, a valid fumigation certificate is mandatory, as per international regulations
• The sender must arrange and provide the fumigation certificate. If we arrange any documentation or clearances on your behalf, additional charges will be billed separately after pickup
• The sender must ensure plywood / wooden boxes have:
  • Two handles
  • Hinges to open the box
  • Hasp and locks
  • Pallets as required
  These are mandatory packing guidelines as required by carriers and/or regulatory authorities.

4.4 Repacking & Non-Booking Due to Improper Packing

• If we find the packing to be inadequate or unsafe, we may repack the shipment. Additional packing charges will be applied and must be paid by the sender
• If packing does not meet carrier requirements and the sender chooses to collect the parcel back from our office instead of proceeding, non-booking charges will apply for the operational efforts
• Subject to availability and at our discretion, we may arrange to return the held parcel to the pickup address at an additional charge

4.5 Documentation & Invoicing

• The sender must mention "made of" (material composition) for each article on the invoice (e.g., "Wooden photo frame – made of MDF and glass")
• In case of improper, incomplete or missing invoices, we may, at our sole discretion, amend or prepare an invoice on your behalf to meet customs / carrier requirements
• By booking with us, you authorize us to make such documentation changes wherever necessary to facilitate shipment, and you agree to bear the legal responsibility for the contents and declarations
• No corrections will be accepted once documents have been finalized and submitted to the carrier or authorities. Please review carefully before submitting

The sender must ensure that the shipment does not contain any prohibited, restricted, illegal or undeclared items as per:

• Indian export regulations
• Destination country import regulations
• Carrier and airline rules (DHL, FedEx, UPS, Aramex, etc.)
• International conventions and security regulations

5.2 Penalty for Illegal / Undeclared / Prohibited Contents

If a shipment is found to contain illegal items, undeclared goods, or prohibited articles, the sender will be liable for a penalty. Penalties may vary depending on the severity of the violation:

• Falsely declared items: For example, sending silver jewellery declared as "artificial jewellery" or similar misdeclaration will incur a penalty of ₹5,000 per shipment
• Sensitive document misdeclaration: Deliberate misdeclaration or non-declaration of sensitive documents such as passports, visas, or official government documents will incur a higher penalty of ₹25,000 per shipment

These penalties will be applied in addition to:

• Any fines, penalties or charges imposed by carriers, airlines or authorities
• Any legal or operational costs incurred by us as a result
• Any destruction, confiscation or return charges as applicable

6.1 Chargeable Weight

As per industry norms, the sender must pay the chargeable weight, which is the higher of:

• Actual weight (in kilograms), or
• Volumetric weight (in kilograms)

6.2 Maximum Weight & Special Handling

The general maximum recommended weight per package is 25 kg. For shipments exceeding 25 kg or a length of more than 100 cm:

• Special handling charges may apply
• Acceptance will be subject to carrier and operational feasibility

6.3 Responsibility for Duties, Taxes & Other Charges

All customs duties, import taxes, handling charges, entry fees, finance fees and any similar charges at the destination are the responsibility of the Sender / Consignee. If the consignee refuses to pay, the amount will be billed to and recovered from the sender. Where such amounts are paid in India, applicable service tax / GST may also apply on the duty amount.

Example: If customs in the destination country charges import duty and the receiver refuses to pay, those charges will be collected from you as the sender.

6.4 Correct and Complete Documentation

The sender must provide accurate and complete invoices, KYC documents and any other papers required by customs or the carrier. Once documents have been submitted and accepted, no further corrections can be entertained. Please review all details carefully before submitting.

Example: If you mistakenly declare an incorrect value and customs assesses duty based on that value, you cannot claim a refund from us for any difference.

6.5 Documentation Coordination Responsibility

The sender is responsible for coordinating with the carrier and providing any additional paperwork requested by customs authorities in India or at destination countries. Failure to provide required documentation may result in customs holds, penalties, delays, or return of the shipment. All such consequences and related charges will be borne by the sender / consignee.

6.6 Cut-off Time for Same-Day Connection

• For FedEx: shipments must reach our office before 4:00 PM for same-day connection (subject to operational feasibility)
• For DHL, UPS, Aramex and self-network: shipments must reach before 7:00 PM
• Operations are typically closed on Sundays; any exceptions will depend on special arrangements

7.1 Cancellation After Pickup

If the sender / consignor wants to cancel after the pickup is done, 25% of the total bill value for courier will be charged. This includes, but is not limited to:

• Management fee
• Customer support charges
• Cancellation processing charges
• Pickup and operational charges
• Return / handling charges incurred by us

7.2 Warehouse Charges on Cancellation

• If cancellation is done within 10 days from invoice generation, warehouse charges for that period will not be applied
• If the client chooses to keep the shipment in our warehouse after 10 days from invoice generation, warehouse charges will be ₹1,000 per week (or part thereof), if the client wishes to use our warehouse facility
• If the client chooses not to use our warehouse and abandons the shipment, the client will not hold any legal right to claim the parcel / documents / goods thereafter

7.3 Refund Conditions

• Where applicable and approved, any refund will be limited strictly to the freight amount paid to us, after deducting cancellation, pickup, packing or other operational charges already incurred
• No refund shall be provided for charges paid to customs, taxes, duties, penalties, or third-party statutory bodies
• Once a shipment is handed over to the carrier and is in transit, cancellation and refunds are typically not possible. Any goodwill adjustments will be purely at our sole discretion

7.4 No Deductions Against Future Shipments

The sender agrees not to adjust or deduct unapproved amounts against future shipments. All claims must be raised separately and will be assessed as per these Terms and the respective carrier's policy.

8.1 Credit Facility

• Credit facility may be offered at our discretion based on volume of business, payment history and risk assessment
• To avail credit, the customer must have an active account with us and comply with any documentation / KYC requirements

8.2 Invoicing

• For account customers, invoices are generally generated every Monday and sent to your registered postal address or email ID
• Invoices will include freight charges, surcharges, duties (if advanced), taxes and any additional fees as applicable

8.3 Payment Terms & Late Payment

• Invoices must be paid in full on or before the due date mentioned on the invoice
• If payment is not received by the due date, or if a cheque is dishonoured / bounced, the following will apply:
  • A late fee of ₹500, and
  • An additional 5% of the total outstanding amount as credit control charges

9.1 Storage at Invented Ideas Pvt Ltd Premises

• If a shipment is held at our office / warehouse for more than two days, warehouse charges will be: ₹20 per kg per day or ₹250 per day, whichever is higher
• These charges are over and above freight, duties, and any other fees

9.2 Abandonment, Destruction & Forfeiture

If an invoice is over 10 days old and we have not received payment of warehouse / storage charges or other dues, and after sending three (3) payment reminders to you, we shall be authorized, at our sole discretion, to abandon, destroy or forfeit the shipment. Once abandoned, destroyed or forfeited, no claims of any kind (including value of goods, loss of profit, emotional loss, etc.) will be entertained.

10.1 Limitation of Liability

• Our role is limited to arranging carriage with the selected carrier and providing related services
• In case of shipment loss or damage, the sender agrees to accept the compensation as offered by the carrier in accordance with its own policies
• Our aggregate liability, if any, shall not exceed the amount of service charges (excluding duties, taxes and third-party charges) actually received by us for the concerned shipment
• We shall not be liable for any indirect, consequential or special losses, including loss of profit, business, reputation or opportunity

10.2 Disputes & Jurisdiction

All disputes, claims or differences arising out of or relating to these Terms, any shipment or services provided by Invented Ideas Pvt Ltd shall be subject to the exclusive jurisdiction of the courts at Delhi, India, only.

10.3 Changes to Terms

We may update, modify or revise these Terms at any time without prior individual notice. The latest version will always be available on couriervia.com. Continued use of our services after any changes will constitute deemed acceptance of the revised Terms.

For any questions, clarifications or support regarding these Terms or your shipment, please contact us: