Last Updated: January 2025
CourierVia is committed to protecting your privacy. This policy explains how we handle your personal information when you use our website and courier services.
Invented Ideas Private Limited (operating as CourierVia) collects certain information that can identify you directly or indirectly. This includes:
- Contact Information: Name, email address, phone number, and postal address
- Shipping Details: Sender and recipient addresses, package contents, weight, and dimensions
- Account Information: Username, password, and account preferences
- Payment Information: Billing address and transaction details (payment card data is processed securely by our payment partners)
- Communication Records: Correspondence with our customer service team
- Device Information: IP address, browser type, operating system, and device identifiers
We collect personal information through various channels:
- Direct Interactions: When you create an account, request a quote, book a shipment, or contact us
- Automated Technologies: As you navigate our website, we automatically collect technical data about your device and browsing patterns
- Third Parties: We may receive information from courier partners (DHL, FedEx, UPS, Aramex) regarding shipment status and delivery confirmation
- Publicly Available Sources: Business directories and public records for B2B services
We use your personal information for the following purposes:
- Service Delivery: Processing shipments, generating airway bills, and coordinating with courier partners
- Communication: Sending shipment updates, delivery notifications, and responding to inquiries
- Account Management: Managing your account, preferences, and order history
- Payment Processing: Processing transactions and preventing fraud
- Service Improvement: Analyzing usage patterns to enhance our website and services
- Marketing: Sending promotional offers and newsletters (with your consent)
- Legal Compliance: Meeting regulatory requirements and customs documentation
Our website uses various tracking technologies to improve your experience:
- Web Beacons: Small graphic images that help us track email opens and website activity
- Pixels: Code snippets that help us measure advertising effectiveness
- Local Storage: Browser storage to remember your preferences
- Analytics Tools: Google Analytics and similar services to understand site usage
Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:
- Essential Cookies: Required for basic website functionality like login sessions and shopping cart
- Performance Cookies: Help us understand how visitors interact with our website
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Track your activity to deliver relevant advertisements
By continuing to use our website, you consent to our use of cookies as described in this policy. You can manage cookie preferences through your browser settings.
You can control and manage cookies in several ways:
- Browser Settings: Most browsers allow you to block or delete cookies through settings
- Third-Party Tools: Browser extensions can help manage tracking cookies
- Opt-Out Links: Many advertising networks offer opt-out mechanisms
Note: Disabling cookies may affect your experience on our website. Some features may not function properly without essential cookies.
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption: SSL/TLS encryption for data transmission
- Access Controls: Role-based access to personal data
- Secure Storage: Data stored on secure servers with regular backups
- Employee Training: Staff trained on data protection best practices
- Incident Response: Procedures to handle potential data breaches
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data we hold
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Objection: Object to processing of your data for marketing purposes
- Portability: Request transfer of your data to another service provider
- Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details provided below.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes:
- We will update the "Last Updated" date at the top of this policy
- We may notify you via email or prominent notice on our website
- Continued use of our services after changes constitutes acceptance
We encourage you to review this policy periodically to stay informed about how we protect your data.